Thank you for choosing Sink Golf for your golfing needs. We are committed to providing you with exceptional service and ensuring your complete satisfaction with every purchase.
Shipping Process:
- All products (except custom builds) purchased through Sink Golf are processed and shipped within 2 working days from the date of purchase.
- Orders are shipped during regular business hours, Monday through Friday, excluding holidays.
- Once your order has been processed and shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
Know Your Build Orders:
- All 'KNOW YOUR BUILD' orders will be dispatched within 14 days.
- For UK/Europe orders, expect arrival within 15 working days via APC/DHL.
- USA orders will arrive within 17 working days.
- Worldwide orders will be delivered within 17-18 working days, shipped with DHL.
- Import/custom fees are included in the selected price for all worldwide orders.
Shipping Address Details:
- It is imperative that customers provide accurate and complete shipping address details during the checkout process to ensure prompt and accurate delivery.
- Sink Golf will not be responsible for any delays or delivery issues resulting from inaccurate or incomplete shipping address information provided by the customer.
Engraving, Headcover, and Grip Choices:
- When customising your order with engraving, headcover preferences, or grip choices, please ensure that all details provided are correct.
- Sink Golf will fulfill orders according to the specifications provided by the customer at the time of purchase.
- We recommend reviewing your customisation preferences carefully before completing your order to avoid any discrepancies.
Shipping Rates:
- For orders shipped within the UK, shipping is free of charge with APC Next Day Delivery.
- For international orders (DPD Express Delivery), shipping is available at a rate of $20 USD.
- Customers will be provided with shipping rate options before finalising their purchase.
- Please note that additional charges may apply for expedited shipping or international deliveries.
Shipping Delays:
- While we strive to ensure timely delivery of all orders, unforeseen circumstances such as weather conditions, carrier delays, or logistical challenges may occasionally cause delays.
- Sink Golf will make every effort to communicate any potential delays to customers and provide updates on the status of their shipment.
- We appreciate your understanding and patience in such situations.
If you have any questions or concerns regarding our shipping policy, please feel free to contact us at olly@sinkgolf.co.uk. We are here to assist you and ensure a seamless shopping experience with Sink Golf.
Thank you for choosing Sink Golf for your golfing needs.
